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Non-Account Customers

All new and lapsed customers will be required to attend a depot and are required to provide two proofs of identity:-

• One photographic document.
• another official document matching the address of the photographic document.
(Acceptable documents include Driving Licence, UK Passport, Bank Statement, Utility Bill)

Please contact us to verify accepted forms of identification and payments.

HOW TO PAY

All Cash Hires require a deposit paid in advance by the account holder when collecting the equipment or before any delivery.

Deposits should be equivalent to approximately three weeks hire charge. Charges will be made automatically if the hire continues over two weeks or if the on-going hire charge exceeds the deposit. Deposits on higher value items can only be made with a Card and we will only accept card details that match the CASH/DIY account holder.

We welcome bank and company purchase card payments from all major banks apart from American Express cards.

Visa, Mastercard, Maestro, Delta and Solo accepted.

Should you require someone else to collect the equipment on your behalf, you must confirm this in person or via email and arrange for deposit payments as requested. All persons must be verified before collecting any goods.

DELIVERIES & COLLECTIONS

Deliveries and collections will primarily be made to the registered address within the customer ID.

If the customer requires delivery to a different address, we will require confirmation which can be done in person or via email.

Please note: no equipment will be left unattended and a signature will be required. In addition to signatures, we may wish to take photos of the delivery/collection, with the customer operative in shot, as a proof of delivery/collection.

We will only collect once we have received a notification to say that the item is ready at which point an 'off hire' number can be issued to you.

No equipment will be deemed “off-hired” until all goods are recovered and checked.

TRADE ACCOUNTS

All customers are welcome to apply for a full credit account. To open an account, just fill in and return an application form available from any of our branches - or click here to download a PDF copy.

Alternatively, click here to complete the application online.

Subject to status, accounts can be normally be up-and-running within 24 hours.

TERMS & CONDITIONS

Our full terms and conditions for the hire and sale of goods can viewed on this page.